Frequently Asked Questions
This FAQ page is designed to give you clear, concise answers to your most common questions. Think of it as your personal guide to navigating our world with ease. And if you can’t find what you’re looking for? We’re just a message away.
Shipping & Tracking
Answers at Every Step:
Your Shipping & Tracking Guide
Billing & Payments
Questions About Payments?
We've Got Answers!
Cancellations & Returns
Changed Your Mind?
We’re Here to Help.
Loyalty Rewards
Love Fragrances?
Earn New Perks & Rewards!
Most Common Questions
Are the samples authentic?
Yes all of the products showcased throughout our website are 100% original brand name fragrances. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knock-offs. They are the same exact fragrances as those you'd buy in a store, decanted from the original bottle of perfume. Each item is guaranteed, so if you ever receive a product that's defective or damaged, we'll replace it at no cost if contacted within 48 hours of the delivery date.
Many perfumes and colognes are available in a variety of concentrations. Different concentrations can vary in scent. Smelling a fragrance at a store in the eau de parfum concentration will smell different than that same fragrance in the eau de toilette concentration. We carry many fragrances in a variety of concentrations. You can view the concentration in the "Product Info" section when selecting your fragrance.
How do I cancel my order?
If you need to cancel your order, you have 30 minutes to do so before it is sent to our fulfillment team for shipment.
After the 30 minutes are up, we can not guarantee that we will be able to cancel your order. You may submit a cancellation request and we will attempt to pull the order before it is shipped.
There are two areas where you can cancel your order:
1 - On the "Thank You" page that appears after placing your order, select a reason for cancelling your order and click the "Request Cancellation" button.
2 - On the "Order Status" page, which is accessible via the order confirmation email sent to your address.
Click the "View Your Order" button that is in the email
You will arrive on the "Order Status" page, where you will be able to select a Cancellation Reason and submit your request.
What forms of payment do you accept?
PayPal
Amazon Payments
Apple Pay
Afterpay
Cash App Pay
Venmo
Google Pay
Shop Pay
What size samples do you offer?
Where do I get a promo code?
There are three primary ways to find a MicroPerfumes.com promo code:
Email Newsletter - Create an account or sign up for our newsletter to get early access to daily and weekly promotions. Deals vary between reduced free shipping thresholds, % off discounts, and even store credit instant rebates.
Everyday Savings - If you are buying in bulk or purchase high ticket price items, visit our Promos & Coupons page to save more as you buy more.
Follow us on Social Media
Do I need to sign up for a subscription?
No way! MicroPerfumes will never ask you to sign up for a monthly subscription to get our great prices! There are no recurring monthly charges. Nothing to cancel, no tricks! We are offering authentic samples of the finest designer fragrances at everyday low prices.
How many uses are in each sample size?
We offer a variety of samples that allow our customers to find the perfect fit:
Sample Vial (0.75ml) - designed to dab fragrance directly onto skin without a spray. 1-3 applications
Sample Spray (1.50ml) - 15+ sprays in each glass vial
Travel Spray (5.0ml) - 50+ sprays in each glass atomizer
Travel Spray XL (10ml) - 100+ sprays in each glass atomizer
What are your support team hours of operation?
Support inquiries are generally answered within 24 hours, seven days a week, between 9am - 5pm PST. Responses to inquiries may take up to 48 business hours during peak times.
Can I call you?
While we don’t currently offer phone support, our friendly Customer Support Team is happy to help via email or by sending us a message on our site. All inquiries are generally answered within 24 hours, seven days a week, between 9am - 5pm PT. Responses to inquiries may take up to 48 business hours during peak holiday times.
Shipping & Tracking
What shipping options do you offer?
For your convenience we offer multiple shipping options.
FREE Standard Ground U.S. on orders over $69!
$5.99 - Standard Ground U.S.
3-8 business days$11.99 - Express U.S. 2-3 business days (excludes weekends)
The delivery timeframe begins once USPS accepts the package. Please allow 1 business day for order processing. Orders are processed daily, except on national holidays.
I need to change or update my address.
If you need to update the Shipping Address on your order, you have 30 minutes to do so before it is sent to our fulfilment team for shipment.
After the 30 minutes are up, we can not guarantee that we will be able to change your Shipping Address. You may submit a request and we will attempt to update the order before it is shipped.
Please Note: If you need to change the State or Country, you will need to contact Customer Service for approval.
There are two areas where you can update your Shipping Address:
1 - On the "Thank You" page that appears after placing your order, tap on "Shipping Details" to make an update to your address.
2 - On the "Order Status" page, which is accessible via the order confirmation sent to your email address.
Click the "View Your Order" button that is in the email
You will arrive on the "Order Status" page, where you will be able to tap on "Shipping Details" to make an update to your address.
Why is my package still in transit?
Most packages are delivered by USPS Standard U.S. Ground within 2-8 business days. On occasion USPS is unable to meet their shipping time estimates and for that, we apologize.
More information regarding USPS Service alerts that may be affecting your area can be found here.
You can track the location of your package here. Your tracking number can be found in the email notifications we sent you. If you are unable to access your email, you can view your tracking number from within your MicroPerfumes account. You can log in here.
My package never arrived, please help.
We are sorry to hear that your package did not get delivered as expected. We are here to help.
Please reach out to our Customer Support Team.
What are your shipping rates?
U.S. Orders
Spend $69 or more to qualify for FREE* Standard U.S. Shipping!
*The $69 minimum is calculated AFTER coupon codes, promotions, or gift-wrapping charges.
Orders under $69 start at $5.99 to ship within the U.S. We also offer Insured and Express shipping.
Standard U.S. Shipping (3-8 business days) - $5.99
Depending on availability, orders will be shipped via USPS. Most packages arrive within 3-8 business days, but this is not a guaranteed service.
Express U.S. Shipping (2-3 business days guaranteed) - $11.99
If you're in a rush, we can deliver your order fast with our guaranteed service!
Express Delivery excludes weekends and is not available for PO Boxes.
The delivery timeframe begins once USPS accepts the package. Please allow 1 business day for order processing. Orders are processed daily, except on national holidays.
The base shipping price starts at $11.99 but may increase depending on the weight of the shipment and your location.
International Orders
Spend $100 or more to qualify for FREE* standard shipping!
*The $100 minimum is calculated AFTER coupon codes, promotions, or gift-wrapping charges.
We are happy to provide International Shipping to our valued customers! Prices vary depending on your location and typically take 4-15 business days to deliver.
Please note: Customs policies differ greatly in each country. By purchasing your perfume and cologne from MicroPerfumes, you may be subject to import duties and taxes once the shipment reaches your country. Unfortunately, we do not handle these charges and you may also be subject to the applicable VAT rate for your country.
Delivery Time
Depending on where you live and the time of day that you order, delivery times from MicroPerfumes will vary. Your items may be delayed if your payment information is incorrect, so please make sure to double-check your billing and shipping address before submitting your order.
Do you ship internationally?
International Orders
We are currently accepting orders and shipping to the following countries:
United States
Canada
Australia
New Zealand
Puerto Rico
Prices vary depending on your location and deliveries typically take 4-15 business days*
*Please note: Customs policies differ greatly in each country. By purchasing your perfume and cologne from MicroPerfumes, you may be subject to import duties and taxes once the shipment reaches your country. Unfortunately, we do not handle these charges and you may also be subject to the applicable VAT rate for your country.
Why was I charged for shipping?
We offer FREE Standard U.S. Ground shipping on all orders over $69!
For your convenience we also offer multiple shipping options on all orders. You can choose to have your order Insured or sent via Express shipping. These options incur additional shipping fees.
If you used a Promo Code for free shipping, the discount should be shown in your order.
Please check your order by first logging into your account. You can log in here
Where do you ship from?
We are now shipping all orders out of our brand new facility in California.
USPS estimates 2-8 business days to anywhere within the contiguous 48 states. If you need your favorite fragrance faster, we offer Express U.S. shipping as an option at checkout.
Billing & Payments
What forms of payment do you accept?
MicroPerfumes.com accepts all major credit cards including Visa, MasterCard, Discover, and American Express. Additionally, we also support these third-party payment options:
PayPal
Amazon Payments
Apple Pay
Afterpay
Cash App Pay
Venmo
Google Pay
Shop Pay
Where do I get a promo code?
There are three primary ways to find a MicroPerfumes.com promo code:
Email Newsletter - Create an account or sign up for our newsletter to get early access to daily and weekly promotions. Deals vary between reduced free shipping thresholds, % off discounts, and even store credit instant rebates.
Everyday Savings - If you are buying in bulk or purchase high ticket price items, visit our Promos & Coupons page to save more as you buy more.
Follow us on Social Media
How do I redeem a promo code?
If you received a promo code and would like to redeem it, simply follow these steps:
1. Browse our store and add the items you would like to purchase to your Cart. Proceed to the Checkout page
2. On the "Checkout" page, enter your promo code in the box labeled "Discount code or gift card"
3. Click "Apply" and you will see your discount savings as well as the updated Order Total
Please keep in mind that most coupon codes and promotions expire and cannot be combined. If you have a promotional gift in your cart, please remove this item before entering your coupon code. If you are still having trouble entering your code, please contact us before placing your order so that we may add it for you.
Cancellations & Returns
30-Day Satisfaction Guarantee
Your Happiness Matters
We believe fragrance should be an experience you love. If something does not feel right, let's talk - we are here to help.
We Are Committed to Finding the Best Solution
Fragrance is personal, and we want you to feel great about your purchase. If you have a concern about your order, contact us first. We will work with you to find the right solution - whether that is store credit, an exchange, or something else that makes sense.
To learn more, please review our full policy here:
My order was damaged or broken
Oh no! We strive for 100% customer satisfaction on every order. We are sorry your order arrived with a damaged item or items. Please reach out to our Customer Support Team and we will take care of this for you.
I received the wrong item(s). What do I do?
Oops! We strive for 100% customer satisfaction on every order. We are sorry your order arrived with the wrong item(s). Please reach out to our Customer Support Team and we will do our best to make things right.
Please submit with your request which items you did not receive and what you received by mistake so we can prepare a replacement order for you. It's always helpful if you are able to upload photos, this will help us improve upon our shipping and packaging practices.
What do I do if I receive a damaged item or items?
Oh no! We strive for 100% customer satisfaction on every order. We are sorry your order arrived with a damaged item or items. Please reach out to our Customer Support Team and we will take care of this for you.
Please include which items were damaged in your message so we can prepare a replacement order for you. To help us improve our shipping and packaging practices, it is helpful if you are able to upload photos of your damaged package or items.
How do I cancel my order?
If you need to cancel your order, you have 30 minutes to do so before it is sent to our fulfillment team for shipment.
After the 30 minutes are up, we can not guarantee that we will be able to cancel your order. You may submit a cancellation request and we will attempt to pull the order before it is shipped.
There are two areas where you can cancel your order:
1 - On the "Thank You" page that appears after placing your order, select a reason for cancelling your order and click the "Request Cancellation" button.
2 - On the "Order Status" page, which is accessible via the order confirmation email sent to your address.
Click the "View Your Order" button that is in the email
You will arrive on the "Order Status" page, where you will be able to select a Cancellation Reason and submit your request.