MicroPerfumes Website Terms of Use

Last Updated: July 28, 2026

1. Parties, Scope, and Incorporated Documents

These Website Terms of Use ("Terms") are entered into by and between you and Perfume Ventures, Inc. d/b/a MicroPerfumes ("MicroPerfumes," "Perfume Ventures," "Company," "we," "us," or "our"). They govern your access to and use of microperfumes.com, including its content, functionality, accounts, and services, whether you visit as a guest or registered user (collectively, the "Website").

These Terms do not govern employment, applicant, vendor, wholesale, creator, or other relationships subject to a separate written agreement. Purchases are additionally governed by the Terms of Sale. Personal-information practices are described in our Privacy Policy and supplemental notices. Mobile messaging is governed by the Mobile Messaging Terms and Conditions and Mobile Messaging Privacy Policy.

The following are incorporated where applicable: the Terms of Sale; Privacy Policy; California and U.S. State Privacy Notice; GDPR, UK GDPR, and European Privacy Notice; Mobile Messaging Terms and Privacy Policy; Promotional Offer Terms and Exclusions; Rewards Terms; and additional terms presented with a feature, promotion, product, service, or transaction.

A specific agreement controls the subject it expressly governs. If an irreconcilable conflict concerns mobile enrollment, consent, message operation, opt-out, Program information, or a Program dispute, the Mobile Messaging Terms and Mobile Messaging Privacy Policy control that subject, including the arbitration administrator and procedures.

2. Acceptance and Electronic Assent

Please read these Terms before using the Website. By accessing or using the Website, creating an account, clicking an acceptance control, submitting User Content, enrolling through a disclosure that incorporates these Terms, or placing an order through a checkout that conspicuously links to these Terms, you accept and agree to be bound by them and by the incorporated documents applicable to that activity.

Where applicable law requires affirmative assent to a particular provision or revised version, we will rely on a click, checkbox, signature, account action, transaction, or other legally sufficient manifestation of assent rather than passive browsing alone. If you do not agree, do not use the Website or complete the applicable action.

3. Eligibility and Authority

The Website is offered to users who are at least eighteen years old and have reached the age of majority in their jurisdiction. You represent that you have legal capacity to form a binding contract, meet all eligibility requirements, and are not prohibited by law from accessing the Website or purchasing the offered products. If you act for a company or organization, you represent that you have authority to bind it.

4. Changes; Prospective Application; Historical Versions

We may revise these Terms prospectively. We will post the revised version and update the "Last Updated" date and will provide additional notice or obtain additional assent where required. A material amendment will not retroactively govern an accrued dispute or completed transaction unless legally sufficient assent exists.

Your continued use after legally sufficient notice of a non-material change may constitute acceptance. We may preserve prior versions, screenshots, HTML, publication dates, acceptance screens, and assent records. The version applicable to a dispute may depend on the date, transaction, notice, and assent at issue.

5. Accessing the Website; Availability

We reserve the right to withdraw or amend the Website, and any service or material we provide through it, in our discretion and without notice, subject to non-waivable law. We do not guarantee that the Website or any content will always be available, uninterrupted, complete, secure, or error-free. We may restrict access to some or all of the Website, including to registered users.

You are responsible for making all arrangements necessary for access, including internet service, devices, software, and compatibility, and for ensuring that every person who accesses the Website through your connection is aware of and complies with these Terms.

6. Accounts, Credentials, and Security

To access certain resources, you may be asked to provide registration or other information. It is a condition of use that information you provide is accurate, current, and complete. Account information is governed by our Privacy Policy.

If you choose or receive a username, password, passcode, or other security credential, you must keep it confidential and may not disclose it to another person. You are responsible for activity under your credentials and for promptly notifying us at help@microperfumes.com of unauthorized access or another security breach. Use particular caution when accessing an account from a public or shared device and log out at the end of each session.

You may not create or use an account through bots, scripts, synthetic identities, false information, another person's credentials, or for fraud, promotion abuse, rewards manipulation, resale circumvention, harassment, list bombing, consent fabrication, claim manufacturing, or unlawful activity. We may disable credentials, suspend access, request verification, or restrict transactions when reasonably necessary to address security, fraud, abuse, law, discontinuation, or a violation of these Terms.

7. Privacy and Electronic Records

Our Privacy Policy, California and U.S. State Privacy Notice, GDPR, UK GDPR, and European Privacy Notice, and Mobile Messaging Privacy Policy describe our information practices. Privacy notices do not create contractual rights beyond applicable law unless they expressly say otherwise.

You consent to receive agreements, disclosures, notices, order records, account communications, and other legally permitted records electronically through the Website, email, account notice, or another permitted method. You may retain records by printing or saving them and may request a paper copy where required. This consent does not independently create consent for marketing text messages, artificial or prerecorded voice calls, or promotional email.

8. Accessibility and Alternate Access

We are committed to access for people with disabilities. Review our Accessibility Statement. If you encounter a barrier, email help@microperfumes.com or call 1-888-981-6349 and identify the page, feature, assistive technology if relevant, and assistance requested. We will make reasonable efforts to provide effective communication or an alternate method where required.

9. Intellectual Property Rights

The Website and its contents, features, and functionality, including text, displays, images, video, audio, design, selection, arrangement, software, source and object code, databases, and compilations, are owned by the Company, its licensors, or other providers and are protected by copyright, trademark, patent, trade-secret, and other laws.

These Terms permit personal, lawful, non-commercial use only. Except as technically necessary to display the Website, you may not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store, or transmit Website material unless expressly permitted. Your browser may temporarily store files in RAM and cache; you may print or download one copy of a reasonable number of pages for personal use; and you may use social features provided by us as designed.

If we provide a desktop, mobile, browser, or other application for download, you may download one copy to a compatible device for personal, non-commercial use, subject to the end-user license or additional terms presented with that application.

You may not modify copies; use images, photographs, video, or audio separately from accompanying text; delete or alter copyright, trademark, or proprietary notices; or access or use the Website commercially without written permission. Requests for permission may be sent to help@microperfumes.com. If you violate this Section, your right to use the Website ceases immediately and, at our option, you must return or destroy copies. No ownership right is transferred.

10. Trademarks

MICROPERFUMES, PERFUME VENTURES, associated logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You may not use them without prior written permission. Third-party fragrance, designer, manufacturer, and product names belong to their owners and are used for identification; no license is granted.

11. Prohibited Uses

You may use the Website only lawfully and in accordance with these Terms. You may not use it:

• in violation of federal, state, local, international, export-control, sanctions, or other law;
• to exploit or harm minors, including by requesting personally identifiable information;
• to send or procure advertising or promotional material without authorization, including junk mail, chain letters, spam, or similar solicitations;
• to impersonate the Company, an employee, another user, or another person or entity, or misrepresent identity, affiliation, or authority;
• to engage in conduct that restricts another person's use, harms the Company or users, or may expose them to liability;
• to use a robot, spider, crawler, scraper, manual copying process, browser automation, API, script, or other device to access, monitor, copy, extract, or reproduce material except standard public-search-engine indexing or written authorization;
• to introduce malware, viruses, Trojan horses, worms, logic bombs, corrupted data, or other harmful material;
• to gain unauthorized access to, damage, disrupt, or interfere with the Website, server, database, account, network, or connected service, including through denial-of-service activity;
• to harvest personal information, credentials, reviews, email addresses, or telephone numbers;
• to manipulate prices, promotions, referrals, loyalty, reviews, returns, refunds, chargebacks, consent, revocation, or opt-out records; or
• otherwise to interfere with proper operation or assist another person in doing so.

12. Automated Access, Data Extraction, and AI Training

Except for standard public-search-engine indexing or our written authorization, you may not use automated or systematic means to access, monitor, copy, extract, download, index, reproduce, analyze, or create a dataset from the Website. You may not circumvent robots instructions, rate limits, access controls, authentication, purchase limits, or technical safeguards.

You may not use Website content, product information, images, reviews, customer communications, or other data to train, fine-tune, evaluate, benchmark, ground, or improve an artificial-intelligence or machine-learning model without prior written permission, except where applicable law prohibits this restriction.

13. User Contributions

The Website may contain message boards, chat, profiles, forums, reviews, ratings, comments, photo or video uploads, and other interactive features allowing users to submit or display content ("User Contributions"). User Contributions must comply with these Terms and the Content Standards below.

User Contributions are treated as non-confidential and non-proprietary unless a separate written notice expressly states otherwise. You retain rights you own but grant the Company and its affiliates, service providers, licensees, successors, and assigns a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify, adapt, translate, perform, publish, display, distribute, disclose to third parties, promote, and otherwise use User Contributions for any lawful purpose connected with the Website, products, services, business, and marketing, subject to applicable privacy, publicity, consumer-review, and other law.

You represent that you own or control all necessary rights; have obtained required permissions; the content reflects a genuine experience where presented as a review; material connections are disclosed; and the content complies with these Terms. You are responsible for what you submit and its legality, reliability, accuracy, and appropriateness. We are not responsible to you or another person for User Contributions posted by users.

14. Monitoring, Enforcement, and Termination

We may, but are not required to, review, monitor, edit, remove, refuse to post, or take action regarding User Contributions or Website activity for any reason, including violation of these Terms, intellectual-property concerns, safety, fraud, legal process, or potential liability. We may disclose identity or other information to a claimant who alleges a rights violation when legally appropriate, and may cooperate with law enforcement or court orders.

We may terminate or suspend access, remove content, restrict accounts, preserve evidence, or refer matters to authorities. We do not undertake to review all material before it is posted and cannot ensure prompt removal of objectionable material. To the fullest extent permitted by law, we are not liable for acts or omissions concerning communications or content submitted by users or third parties. Nothing limits liability that law does not permit us to limit.

15. Content Standards

User Contributions must be lawful, relevant, and consistent with these Terms. They must not:

• contain defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, sexually explicit, or discriminatory material;
• promote violence, illegal activity, discrimination, exploitation, or harm;
• infringe copyright, trademark, patent, trade secret, privacy, publicity, confidentiality, or another right;
• violate a legal or contractual duty, including confidentiality;
• be materially false, deceptive, misleading, or fraudulent;
• impersonate a person or misrepresent identity, affiliation, or endorsement;
• involve commercial solicitation, contests, sweepstakes, barter, advertising, or sales without authorization;
• create the impression that it emanates from or is endorsed by us when it does not; or
• encourage or facilitate conduct prohibited by these Terms.
• cause needless annoyance, inconvenience, anxiety, embarrassment, alarm, or distress to another person;

16. Reviews, Testimonials, and Endorsements

You may not submit or procure a fake or false review, buy or sell a review, condition compensation on positive sentiment, misrepresent an experience, threaten unlawful suppression, or fail to disclose a required material connection. We may reject, remove, organize, summarize, or decline to display content for legitimate reasons, including irrelevance, duplication, profanity, harassment, threats, illegal content, personal information, intellectual property, fraud, conflicts, undisclosed incentives, spam, or manipulation. We do not condition publication of a genuine review on whether it is favorable.

17. Copyright Infringement and DMCA Procedure

If you believe material on the Website infringes copyright, send a notice to the designated agent identified below containing: your physical or electronic signature; identification of the copyrighted work or representative list; identification and location of the allegedly infringing material; contact information; a good-faith statement that the use is not authorized; and a statement under penalty of perjury that the notice is accurate and you are authorized to act.

Perfume Ventures, Inc.
Attn: Copyright Agent
7811 Lemona Avenue
Van Nuys, California 91405
United States
Email: help@microperfumes.com

If material is removed or disabled, a counter-notice may be submitted with the information required by 17 U.S.C. Section 512, including identification of the removed material, a statement under penalty of perjury concerning mistake or misidentification, contact information, consent to applicable federal-court jurisdiction, and acceptance of service. We may restore material as permitted by law. We may terminate repeat infringers in appropriate circumstances. Knowingly materially misrepresenting infringement or mistaken removal may create liability under 17 U.S.C. Section 512(f).

18. Reliance on Information Posted

Website information is provided for general informational purposes. We do not warrant its accuracy, completeness, or usefulness. Reliance is at your own risk. We disclaim responsibility arising from reliance by you or another visitor, or by anyone informed of the content, to the fullest extent permitted by law.

The Website may include content supplied by users, bloggers, licensors, aggregators, manufacturers, and other third parties. Statements and opinions other than official Company content are solely those of the provider and do not necessarily reflect our opinion. We are not responsible for the content or accuracy of third-party materials.

19. Changes to Website Content

We may update Website content, but it may not be complete or current at any given time, and we have no general obligation to update it unless required by law. Products, features, services, pricing, availability, and content may be changed, suspended, or discontinued.

20. Linking to the Website and Social Media Features

You may link to our homepage in a fair and lawful way that does not damage our reputation, take advantage of it, or falsely suggest association, approval, or endorsement. Unless authorized, you may not link from a site you do not own; frame, deep link, inline link, or display the Website or portions of it on another site; link to a page other than the homepage; or act inconsistently with these Terms.

You may use social-media and sharing features only as provided, for the content with which they appear, and under additional terms. The linking site and content must comply with our Content Standards. You agree to cooperate in stopping unauthorized framing or linking. We may withdraw linking permission or disable social features at any time.

21. Links and Third-Party Resources

Links to third-party sites, resources, advertisements, sponsored items, payment services, social platforms, and integrations are provided for convenience. We do not control and are not responsible for their content, practices, availability, security, goods, or services. Access is at your own risk and subject to the third party's terms and privacy practices.

22. Purchases, Promotions, and Rewards

All purchases and transactions resulting from Website visits are governed by the Terms of Sale, which are incorporated. Additional terms may apply to features, products, promotions, gift cards, rewards, referrals, discounts, giveaways, store credit, and services. Benefits may be denied, recalculated, reversed, or forfeited for return, cancellation, chargeback, error, ineligibility, fraud, circumvention, or abuse as described in the applicable terms.

23. Email Communications

If you subscribe or otherwise lawfully qualify, we may use your email address and relevant account, purchase, engagement, browsing, and preference information to send and personalize promotional email. Consent is not a condition of purchase unless a specific optional program lawfully says otherwise.

Promotional email is administered under applicable law. We use sender identification, routing information, subject lines, postal-address disclosures, and unsubscribe mechanisms designed for compliance. You may unsubscribe through the message link or by emailing help@microperfumes.com. We may retain suppression records and continue permitted transaction, account, security, legal, recall, warranty, and service messages.

You may not submit an address you do not own or control; harvest or generate addresses; use bots or automated forms to create subscriptions; list bomb another person; fabricate consent or unsubscribe evidence; spoof identity, location, routing, transmission information, or domains; submit misleading subject lines to or through our systems; or otherwise violate CAN-SPAM, Washington Revised Code Chapter 19.190, or other commercial-email law or manufacture a claim.

24. Mobile Messaging

If you elect to receive mobile marketing, consent and participation are governed exclusively by the Mobile Messaging Terms and Conditions and Mobile Messaging Privacy Policy. Those terms describe recurring automated messages, possible cart or checkout reminders, message frequency, charges, HELP, reasonable opt-out methods, artificial or prerecorded voice consent when separately disclosed, and Program dispute resolution. Providing a phone number for an order, account, delivery, fraud review, or support does not by itself create marketing consent.

25. AI-Assisted Features

We may use automated tools and artificial intelligence to assist search, recommendations, support, fraud prevention, analytics, translation, moderation, and content. Outputs may contain errors and are not professional, legal, medical, safety, or investment advice. A third-party tool provider does not become a seller, sender, endorser, or initiator merely because its tool assists us.

26. Downloads, Viruses, and Backups

You understand that we cannot guarantee that files available for downloading or the Website will be free of viruses or destructive code. You are responsible for implementing procedures, safeguards, anti-virus protection, and external data backups sufficient for your needs and for maintaining means outside the Website to reconstruct lost data.

To the fullest extent permitted by law, we are not liable for loss caused by a distributed denial-of-service attack, virus, or harmful material that may infect equipment, programs, data, or proprietary material because of Website use, downloads, or access to linked sites.

27. Disclaimer of Warranties

Your use of the Website, content, and services is at your own risk. They are provided "as is" and "as available." To the fullest extent permitted by law, the Company and associated persons disclaim express, implied, and statutory warranties, including merchantability, non-infringement, fitness for a particular purpose, title, accuracy, availability, security, reliability, and quiet enjoyment.

We do not warrant that the Website will be accurate, complete, useful, uninterrupted, secure, free of errors or harmful components, or that defects will be corrected. Nothing excludes a warranty, consumer right, or remedy that law does not permit us to exclude.

28. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MICROPERFUMES AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; PERSONAL INJURY TO THE EXTENT LAWFULLY EXCLUDABLE, PAIN AND SUFFERING, EMOTIONAL DISTRESS; LOSS OF PROFITS, REVENUE, BUSINESS, SAVINGS, GOODWILL, USE, OR DATA; OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, WEBSITE CONTENT, DOWNLOADS, OR RELIANCE, REGARDLESS OF THEORY AND EVEN IF FORESEEABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT.

These limits do not apply to gross negligence, willful misconduct, death or personal injury where liability cannot lawfully be excluded, or another non-waivable liability.

29. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the Company, its affiliates, licensors, service providers, and their officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from third-party claims, liabilities, damages, judgments, awards, losses, costs, expenses, and reasonable attorneys' fees arising from your unlawful conduct, User Contributions, infringement, fraud, misuse of the Website, unauthorized use of Website content, products, services, or information obtained from the Website, or material violation of these Terms. This does not require indemnification for our own violation of law or conduct that law does not permit us to shift.

30. Governing Law

The Federal Arbitration Act governs arbitration. Subject to non-waivable consumer law, California law governs these Terms without regard to conflict-of-law rules. For a matter properly proceeding in court and not subject to arbitration or small claims, the parties consent to jurisdiction and venue in the state courts located in Los Angeles County, California, or the United States District Court for the Central District of California, unless mandatory law requires another forum.

31. Dispute Resolution; JAMS Binding Individual Arbitration

Contact help@microperfumes.com so we can attempt to resolve a concern before formal proceedings.

31.1 Covered Disputes and Parties

"Dispute" means any claim, controversy, or dispute between you and MicroPerfumes or its current or former affiliates, officers, directors, employees, agents, successors, assigns, licensors, service providers, payment processors, ecommerce providers, advertising providers, and vendors arising out of or relating to the Website, account, email, marketing, purchase, product, service, transaction, privacy, User Content, these Terms, prior versions, or the parties' relationship, whether based in contract, tort, statute, regulation, common law, equity, or another theory.

Covered service providers are intended third-party beneficiaries of this Section for disputes relating to their work for or relationship with MicroPerfumes. This provision does not retroactively create assent where none exists.

A mobile messaging Program dispute is governed exclusively by Section 17 of the Mobile Messaging Terms and Conditions, not this Section.

31.2 Excluded and Preserved Matters

Either party may elect to bring an eligible individual claim in small claims court without first completing the informal dispute process in Section 31.4 and without obtaining the other party's consent, provided the matter remains within that court's jurisdiction and proceeds only on an individual basis. A party may seek temporary or provisional relief in aid of arbitration. Either party may bring an individual claim concerning ownership, validity, infringement, or unauthorized use of intellectual property in a court of competent jurisdiction. Nothing waives a non-waivable right to seek relief from or cooperate with a government agency.

31.3 Thirty-Day Arbitration Opt-Out

You may opt out of this JAMS arbitration agreement within thirty days after first accepting the version containing it. Send a personally signed notice stating that you opt out and identifying your name, mailing address, account email, and relevant order number, if any, to help@microperfumes.com or the mailing address in Section 40. An opt-out applies only to the individual submitting it and does not affect other provisions.

31.4 Mandatory Individual Informal Dispute Process

Before initiating arbitration, the initiating party must send a personally signed notice containing: full contact information; counsel's contact information if represented; relevant account, order, email, communication, or transaction identifiers; a detailed factual and legal description; requested relief; and a calculation of monetary relief.

A notice to MicroPerfumes may be sent by email with the subject line "Notice of Dispute" to help@microperfumes.com or by mail to Perfume Ventures, Inc., Attn: Legal Department, 7811 Lemona Avenue, Van Nuys, California 91405. A notice sent electronically may be signed electronically. We may send a notice to your most recent account or transaction contact information.

For sixty days after receipt of a complete notice, the parties will negotiate in good faith. Either may request a telephone or video settlement conference personally attended by the parties and counsel, if any. Limitations periods are tolled from receipt of a complete notice through completion of this process. Compliance is a condition precedent.

A court may decide whether the notice and informal-process requirements were satisfied and may stay or enjoin a prematurely filed arbitration. This paragraph does not authorize a court to decide other delegated issues unless applicable law requires it.

31.5 Agreement to Arbitrate; FAA; JAMS Rules

If unresolved, the Dispute will be resolved by binding individual arbitration administered by JAMS under the JAMS Comprehensive Arbitration Rules and Procedures or Streamlined Arbitration Rules, as applicable, the JAMS Consumer Arbitration Minimum Standards, and, for a Mass Arbitration as defined below, the JAMS Mass Arbitration Procedures and Guidelines and applicable fee schedule, all as in effect when the demand is properly filed, except as modified by this agreement. If a conflict exists, the JAMS Consumer Arbitration Minimum Standards, this agreement's express consumer protections, and non-waivable law control. No later-adopted JAMS rule or procedure will apply to the extent it materially reduces a consumer protection expressly provided by this arbitration agreement or applicable law.

The Federal Arbitration Act governs. The arbitrator will decide disputes concerning interpretation, scope, applicability, validity, and enforceability of this arbitration agreement, except that a court will decide whether a contract or assent was formed, whether a timely arbitration opt-out was submitted, whether the informal process was completed, and any issue that applicable law requires a court to decide.

31.6 Consumer Fairness Standards, Fees, and Counsel

The arbitration agreement is reciprocally binding. Remedies available under applicable law remain available on an individual basis. The arbitrator must be neutral, and each party will have a reasonable opportunity to participate in selection.

When a consumer initiates arbitration, the consumer will pay no more than the consumer filing fee permitted by the JAMS Consumer Arbitration Minimum Standards or applicable law. MicroPerfumes will pay the remaining JAMS filing, case-management, administrator, and arbitrator fees that those standards or applicable law require the company to pay. No provision discourages representation by counsel.

In California, a consumer will not be required to pay the company's attorneys' fees or costs merely because the consumer does not prevail. Fees or sanctions may be awarded only where authorized by law or rule after notice and an opportunity to be heard.

31.7 Procedure, Discovery, Hearing, and Award

The parties may exchange non-privileged information relevant to the Dispute. The arbitrator may manage discovery to promote proportional, efficient, and fair resolution while preserving access required by law and JAMS standards.

Proceedings may occur through written submissions, telephone, videoconference, or another accessible remote method. An in-person consumer hearing, if required, will occur reasonably near the consumer's residence or at another mutually agreed location. The location may not preclude meaningful access.

The arbitrator may award individual damages, attorneys' fees, statutory relief, declaratory relief, and individual injunctive relief available in court. The arbitrator may award public injunctive relief on an individual basis where applicable law requires that remedy remain available. The award will state the disposition of each claim and include essential findings and conclusions as required by JAMS standards or law.

31.8 Mass Arbitration

A "Mass Arbitration" exists when twenty-five or more similar Demands for Arbitration are properly filed with JAMS against the same or related respondents by individual claimants represented by the same law firm or coordinated law firms or organizations and arise from common issues of law or fact. The parties expressly agree that the JAMS Mass Arbitration Procedures and Guidelines apply at that threshold, even if JAMS' default threshold is higher.

Each claimant must submit a separate demand containing the claimant's name, physical address, email address, relevant account or transaction identifiers, individualized facts, alleged injury, requested relief, and good-faith damages calculation. Counsel must provide any declaration, certification, or information required by the JAMS procedures.

JAMS may designate a Process Administrator to decide preliminary and administrative matters, including filing requirements, conditions precedent, inclusion of demands, applicable rules, batching, grouping, discovery organization, hearing location, arbitrator selection processes, fee allocation under the applicable schedule, and other matters permitted by JAMS procedures.

Batching or grouping for administration, discovery, arbitrator appointment, or hearing does not convert claims into a class action and does not authorize an award for a nonparty. No decision will bind a claimant who was not a party to the proceeding except to the extent a valid settlement or applicable law provides otherwise. Each unresolved claim must receive an individualized disposition.

The parties and Process Administrator may consider staged proceedings, representative factual issues, test cases, mediation, or settlement conferences only to the extent permitted by JAMS, consistent with fundamental fairness, and without forcing a claimant to accept another claimant's result.

31.9 Fallback Administrator

If JAMS is unavailable or declines to administer and the parties cannot agree on a substitute, either may ask a court to appoint an administrator or arbitrator under 9 U.S.C. Section 5. The substitute must apply the material individual-arbitration, consumer-fairness, and mass-administration provisions to the fullest extent permitted by law.

31.10 Class, Representative, and Jury Waivers

TO THE FULLEST EXTENT PERMITTED BY LAW, DISPUTES WILL PROCEED ONLY ON AN INDIVIDUAL BASIS. YOU AND MICROPERFUMES WAIVE A JURY TRIAL AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION.

If applicable law prohibits waiver of a particular claim or remedy, only that claim or remedy will proceed in court after arbitrable matters are completed, unless applicable law requires another sequence. The parties do not consent to class arbitration.

31.11 Public Injunctive Relief

Nothing in this agreement waives a right to seek public injunctive relief where such a waiver is unenforceable under applicable law. To the extent a court determines a request for public injunctive relief cannot be arbitrated, that request will be severed and stayed while individual arbitrable claims proceed, unless applicable law requires otherwise.

31.12 Certifications and Bad-Faith Filings

By signing a dispute notice or demand, a party and counsel certify that factual contentions have or are likely to have evidentiary support, legal contentions are warranted by law or a non-frivolous argument, and the filing is not presented to harass, manufacture fees, create improper leverage, or serve another improper purpose.

The arbitrator, and a Process Administrator only to the extent authorized by the applicable JAMS procedures, may impose sanctions or cost shifting authorized by JAMS rules or applicable law after notice and an opportunity to be heard. This does not penalize a good-faith consumer claim or shift fees merely because a consumer does not prevail.

31.13 Future Arbitration Changes

If we make a future material change to this JAMS arbitration agreement, other than an address, contact, formatting, clarification, or rule-reference update that does not materially reduce rights, you may reject the change through a personally signed notice within thirty days after legally sufficient notice. The immediately prior enforceable arbitration agreement will then continue to govern.

31.14 Severability and Survival

This Section survives termination. An unenforceable provision will be limited or severed to the minimum extent necessary. If the prohibition on class arbitration is held unenforceable as to a proceeding and cannot be severed, the agreement to arbitrate that proceeding will not apply unless the parties agree otherwise.

32. Limitation on Time to File Claims

To the fullest extent permitted by law, a claim or cause of action arising out of or relating to the Website, these Terms, or the parties' relationship must be filed within one year after it accrues, after which it is barred. This period does not apply where law prohibits contractual shortening or where it is unenforceable as a matter of non-waivable public policy. Where one year is not permitted, the shortest period permitted by law applies.

33. Good-Faith Participation and Manufactured Claims

You may not create or use accounts, orders, subscriptions, reviews, consents, opt-outs, communications, returns, refunds, chargebacks, or other interactions to fabricate, multiply, or inflate a claim. Prohibited conduct includes list bombing, identity or number spoofing, bot activity, false consent or revocation records, supplying another person's information without authorization, sham transactions, and deliberately avoiding an available opt-out to manufacture damages.

A remedy is available only after the findings required by applicable law. Nothing waives, deters, limits, or penalizes a good-faith claim or exercise of a statutory right.

34. Suspension and Termination

We may suspend or terminate access for material breach, fraud, abuse, security, legal risk, nonpayment, discontinuation, or unlawful conduct. Provisions that by nature should survive do survive, including intellectual property, User Content licenses, disclaimers, limitations, indemnification, dispute resolution, evidence, and accrued rights.

35. Assignment

You may not assign or delegate these Terms or rights or obligations under them without our written consent, and an attempted transfer in violation is void. We may assign them in connection with a merger, financing, acquisition, reorganization, sale of assets, or transfer of the applicable business.

36. Waiver and Severability

No waiver by the Company is continuing or a waiver of another term, and a failure to assert a right does not waive it. A waiver must be in writing. Except as specifically provided in the arbitration agreement, an invalid or unenforceable provision will be limited or severed to the minimum extent necessary, and the remaining provisions remain in effect.

37. Entire Agreement and No Third-Party Rights

These Terms and incorporated documents constitute the entire applicable agreement concerning their subjects and supersede prior understandings on those subjects. A specific priority provision controls the subject identified. Except for parties expressly identified as intended beneficiaries of a provision, these Terms do not confer rights on another person.

38. Notices

We may provide notices through the Website, account, email, text where authorized, or another lawful method. Notices to us concerning arbitration must follow Section 31. Other legal notices may be sent to the contact information below. Email and Website notices are effective as permitted by law; mailed notices are effective upon documented delivery or as otherwise required.

39. Comments, Feedback, and Concerns

The Website is operated by Perfume Ventures, Inc. d/b/a MicroPerfumes. Feedback, comments, support requests, and concerns may be sent to help@microperfumes.com. Ideas or suggestions submitted without a separate written confidentiality agreement may be used without restriction or compensation, subject to applicable law.

40. Contact

Perfume Ventures, Inc. d/b/a MicroPerfumes
7811 Lemona Avenue
Van Nuys, California 91405
United States

Customer support and arbitration notices: help@microperfumes.com
Privacy requests: support@perfumeventures.com
Telephone: 1-888-981-6349