Risk-Free Guarantee Details

At MicroPerfumes, we want you to explore fragrances with confidence. Our Risk-Free 100% Satisfaction Guarantee allows you to request a refund in either store credit or cash, giving you flexibility and peace of mind.

What Does the Risk-Free Guarantee Cover?

Our Risk-Free Guarantee applies to:
- Decanted samples: Available in 1ml and 5ml sizes
- Gift sets: Sets of 3 atomizers

This policy does not apply to:
- Retail bottles (full-sized fragrances)
- Atomizer cases

Conditions for a Refund

To qualify for a refund, the following conditions must be met:

Reasonable Usage

1. Decanted Samples
   - 1ml samples must have at least 50% of the fragrance remaining
   - 5ml samples must have at least 80% of the fragrance remaining
2. Gift Sets
   - You may test all 3 atomizers. Each atomizer must have at least 80% of its contents remaining
3. No Signs of Tampering
   - The product must not show evidence of refilling, mixing, or other tampering
4. Refund Request Within 30 Days
   - Refunds must be requested within 30 days of the original purchase date
5. Return Approval and Inspection
   - Refunds will only be issued after the returned items are received and inspected to confirm they meet the above conditions

Refund Options

Once your return is approved, you'll have the following options:

1. Store Credit
   - Instantly applied to your account once approved - no waiting for processing times
   - Perfect for your next fragrance purchase!
2. Cash Refund
   - Refunded to your original payment method
   - Processing times may vary depending on your payment institution, typically taking 5-7 business days after approval

Our Customer Support Team will always recommend store credit first for its speed and convenience, but the choice is entirely yours!

How Do I Request a Refund?

To request a refund:

1. Contact our Customer Support Team
   - Email us at help@microperfumes.com, or
   - Use our contact form at: https://microperfumes.com/contact-form/
2. Provide your order number and details of the item(s) you'd like to return
3. Ship the eligible item(s) back to us using a trackable method. Return shipping costs are the customer's responsibility

Abuse of the Risk-Free Guarantee

To ensure fairness, customers who misuse the policy may lose eligibility for future refunds or purchasing privileges. Our goal is to keep this policy beneficial for everyone, and we appreciate your cooperation.

What About Damaged or Incorrect Orders?

If your order arrives damaged or incorrect, contact our Customer Support Team within 7 days of delivery. We'll resolve the issue by offering a replacement or refund after verifying the issue.

Frequently Asked Questions

1. Can I test my samples and still qualify for a refund?
   Yes! You're welcome to try the samples or atomizers, but they must meet the remaining product requirements to be eligible for a refund.
2. Can I return a gift set if I tested all 3 atomizers?
   Yes, gift sets are eligible for a refund as long as each atomizer has at least 80% of its contents remaining.
3. Why is store credit recommended over a cash refund?
   Store credit is applied instantly once your return is approved, so you can shop again right away. A cash refund may take additional time depending on your bank or payment provider.
4. What happens if I return a tampered or excessively used product?
   Tampered or excessively used items will not qualify for a refund. Such items will be disposed of upon receipt, and no refund will be issued.

We're here to make your fragrance shopping experience smooth and enjoyable. For further assistance, contact us at help@microperfumes.com or through our contact form at https://microperfumes.com/contact-form/